Spa Frequently asked questions
10% tax & 15% service charge, will be added to your bill. Service charge club wide, is consolidated and split between the Tryall team. Tips are at your discretion and directly go to your spa therapist.
What are your Appointment Times?
We recommend that you arrive at least 15 minutes prior to your scheduled appointment.
Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding.
The Spa at Tryall is an environment of peace and relaxation. Please respect spa resort guests’ privacy and serenity by turning off all phones/cameras to help us maintain a tranquil atmosphere.
The Spa resort is open for treatments between 9.30am & 6.00pm. Special bookings can be requested outside of regular hours with at least 24 hours notice.
In room treatments are available upon request and incur a travel and set up surcharge.
Do you Allow Cell Phones?
We strive to keep a peaceful spa atmosphere for all of our clients. So please turn cell phones and other electronic devices off, or switch to the silent mode while in the spa. We appreciate it and so will your fellow clients. Charging is available at the reception desk if you want to leave it with us whilst you relax.
Are Spa Access Times Restricted
All of our clients are welcome to ‘Idle a while’ on the pool and terrace before or after treatments, please help yourself to our selection of Spa Teas’ and cold refreshments.
Please be aware there is not a lifeguard on duty, swimming is at your own risk.
Service selections and pricing are updated from time to time, and are published on our website.
What is your Cancellation Policy?
General Individual Appointments
We require 24 hours’ notice for cancelling spa appointments.
Guests will be charged 50% of the total cost if service is cancelled within 4 hours of the scheduled treatment.
Guests will be charged 100% for no-shows.
Groups / Parties / Multiple Services / Packages
Spa bookings for groups of four (4) or more services must be secured with a 50% deposit. Cancellations must be made a minimum of 48 hours in advance for group bookings and packages, otherwise a cancellation charge of 50% of the total price for the services booked will be charged. Acceptable forms of payment for group bookings include cash, credit card or gift certificates. Bookings for private spa events (including deposits and cancellation provisions) are handled in accordance with Tryall’s private event agreement.
Gift Certificates and Gift Cards
Gift certificates purchased at The Spa at Tryall or online via email are honoured as a form of payment for both regular priced and discounted services and package deals, with the exception of gift certificates purchased as part of special promotions (gift certificate auctions and sales). All Gift Certificate purchases are non-refundable and not redeemable for Cash.
WHERE TO FIND US
